It doesn't start with a spec document, it starts with a workshop. Together, we analyze the business processes and evaluate the existing system landscape — what works well, what slows things down, what can be streamlined before digitization. Only on this basis do we decide which functions the portal really needs. Digital or on-site, whatever fits the project.
Webnique isn't a pure software shop working through a spec document. The biggest lever isn't in the code but in the processes before it — and that's exactly where the work begins. As a digital agency, process consulting, clean development, integration know-how, and UX design come from one team. The result is customer portal software that gets used because it simplifies real workflows — and grows with the company.
That depends on the feature set and the required integrations. A lean portal with basic self-service functions starts in the low five-figure range, while complex portals with many integrations sit above that. After the process audit and concept workshop, you get a clear cost estimate with a defined scope.
A first functional portal can often be delivered in 8 to 16 weeks, depending on scope and integrations. The usual approach is to start with a focused first version that is expanded step by step.
Standard solutions are quick to launch but hit their limits as soon as processes deviate from the standard. A custom customer portal maps your exact workflows and connects to existing systems — usually the more sustainable solution for specific processes.
Both. The software part is only as good as the processes behind it. That's why it starts with a process audit, followed by optimizing the workflows, and only then development. Process consulting and development come from one team, instead of you having to coordinate two providers.
Yes. Connecting to existing systems is one of the biggest levers of a customer portal. Through interfaces, the portal is linked with CRM, ERP, billing, or document management, so data is maintained in one place and stays current everywhere.
With customer data, security is the baseline requirement. Encrypted connections, secure authentication, and a clean roles and permissions system are standard. GDPR-compliant data protection is part of the architecture from the start.
Yes. Everything that's created belongs to the customer — code, design, and data. The handover is complete and documented. Ongoing operations are available on request, but there's no lock-in to the agency.
